Third Party Intervention
A simple alternative to credit hire, delivered directly to the claimant.
We know how difficult it can be contacting Not at Fault Third Parties after an accident– that’s why we have developed a unique service offering a genuine alternative to Credit Hire – sent directly to their mobile phone.
How it works
A simple, fully auditable process
1. Receive FNOL information
Using your FNOL information, our system automatically prepares a replacement hire vehicle offer for the not-at-fault third party.
2. Automatically contact the claimant
The offer is automatically sent via SMS, email or traditional mail, allowing the claimant to accept or decline the replacement vehicle.
3. Create a complete audit trail
All communication is tracked and auditable throughout the process.
4. Support future disputes
Should the third party later pursue a credit hire claim, the communication history can be produced as evidence.
Why insurers use Third Party Intervention
Reduce unnecessary credit hire costs
Rather than waiting for a claimant to enter the credit hire process, Third Party Intervention allows insurers to proactively present an alternative hire option at the earliest opportunity.
Genuine alternative to credit hire
Automated communication
SMS, email or postal delivery
Fully auditable process
Complete communication history
Designed to support future disputes
Flexible to suit your workflow
Every insurer operates differently
Whichrate's Third Party Intervention service can be tailored to your existing processes, communication preferences and branding, making it simple to introduce without changing the way your teams already work.
See how Whichrate performs with your own claims
Start with a free trial using your own claims – either live via our online portal or we can review a set of historical claims for you.
No subscription, no long-term commitment. After the trial you simply pay per report.
A simple, straight forward way to test how our platform can deliver savings for your business.